You can go to the following website and figure out the name of your part, then call them with the correct support phone number that follows, and they should be able to help you out http://www.us.playstation.com/Support/PS3/GettingStarted/s_ps3_gs_pn.html
If you cannot find your part name, just give them a call, and they should still be able to help you out.
Phone number & Support Hours:
Sony Computer Entertainment America
M-SAT 6:00 a.m. – 8:00 p.m. PST
Sunday 7:00 a.m. 6:30 p.m
800-345-7669
You can go to the following website and figure out the name of your part, then call them with the correct support phone number that follows, and they should be able to help you out
http://www.us.playstation.com/Support/PS3/GettingStarted/s_ps3_gs_pn.html
If you cannot find your part name, just give them a call, and they should still be able to help you out.
Phone number & Support Hours:
Sony Computer Entertainment America
M-SAT 6:00 a.m. – 8:00 p.m. PST
Sunday 7:00 a.m. 6:30 p.m
800-345-7669