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How do I get software update for my Sharp Aquos BDHP21U Blu-Ray player?
It will not play new Blue Ray DVDs–reads but then hangs up. It won’t even eject or turn off. I had to unplug it and restart before it would even eject. Still plays older blue rays and regular dvds.
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2 Responses to “How do I get software update for my Sharp Aquos BDHP21U Blu-Ray player?”
Click on the tabbed link on this page that says "Software": http://www.sharpusa.com/ForHome/HomeEntertainment/BluRayDisc/BDHP22U.aspx . Then click on the "Download file" link.
Be sure to verify your player model number. They say that the firmware is for these models: BDHP22U/BDHP210U, and you said your model was BDHP21U (did you miss a zero?).
According to page 45 of the manual for BD-HP22U, you put a copy of the unzipped file you downloaded onto a USB drive and insert the drive into the USB port of the player: http://www.sharpusa.com/~/media/B97CF61398E1402F8186798AEF41772B.ashx .
The manual also lists a number for phone support, 1-800-BE-SHARP (800-237-4277).
Contact Sharp customer service, sharp.com or the toll-free phone number in the manual that you shouldn’t have thrown away.